Check the collected error logs for errors. Correct any errors and then restart Microsoft Internet Information Services if the Asset Information Manager Subset server has shut down.

This subsection describes how to recover from errors in Microsoft Internet Information Services.

(a) In the event of a Web server error

Check the collected error logs for errors. Correct any errors and then restart Microsoft Internet Information Services. If the error recurs, the database might be corrupted. Restore the database from a backup and then restart Microsoft Internet Information Services.

(b) If the Web server stops responding

Stop Microsoft Internet Information Services and then check the collected error logs for errors. Correct any errors and then restart Microsoft Internet Information Services. If the Web server stops responding again, the database might be corrupted. Restore the database from a backup and then restart Microsoft Internet Information Services.

This subsection describes how to recover from DBMS errors.

(a) In the event of a DBMS error

Check the error logs for errors. Correct any errors and then restart the DBMS.

Once the DBMS starts, check the database for any data corruption. If necessary, recover the database by restoring it from backup data.

If the DBMS does not start, reconfigure the DBMS environment.

(b) In the event of corruption in the DBMS

Stop Microsoft Internet Information Services and then reconfigure the DBMS environment. Restart the DBMS, restore the database from backup data, and then restart Microsoft Internet Information Services.

This subsection describes how to recover from Web browser errors.

(a) In the event the Web browser terminates abnormally

Restart the Web browser and log in again to check the status of the previous job processing. If the job was not completed, re-execute it.

If the Web browser does not respond again, obtain a hardcopy of the Web browser window. Provide this hardcopy to the system administrator together with the details of the operation that was underway at the time the browser terminated and the input data; request an investigation.

(b) In the event of abnormal Web browser display

Log out from the Web browser, log in again, and then execute the job that resulted in the error. If the same event occurs, ask the system administrator to investigate.

Check the collected error logs for errors and then correct any errors.