In the event of a problem, you execute a batch file that comes with the product to batch collect information about Asset Information Manager Subset.

You must execute problem information collection on the machine where Asset Information Manager Subset is running.

To collect problem information by executing the batch file:

1. Log into the managing server with administrator permissions.
2. Execute ASTTRBL.BAT.
   ASTTRBL.BAT is stored under the JP1/Software Distribution Manager installation folder \jp1asset\exe.
   When you execute the batch file, problem information at that time is output to the specified output folder.
   

Format of problem information acquisition (ASTTRBL.BAT) batch file

The ASTTRBL.BAT format is as follows:

 
ASTTRBL.BAT "output-destination-folder-name"
 

output-destination-folder-name

Specify a full or relative path for the name of the folder to which the acquired problem information is to be output. You must specify an output destination folder.