You can collect all JP1/Software Distribution problem-related information at once by executing a batch file provided with the product.

The following procedure shows how to execute the batch file to collect problem information. Make sure that you acquire the problem information at the machine on which the problem occurred.

To collect problem information by executing the batch file:

1. Log into Windows with administrator permissions.
2. Execute SDTRBL.BAT.
   SDTRBL.BAT is stored under \BIN in the JP1/Software Distribution installation folder.
   When you execute this batch file, problem information at that time is output to the specified output folder.
   

Format of problem information acquisition (SDTRBL.BAT) batch file

The SDTRBL.BAT format is as follows:

 
SDTRBL.BAT "installation-folder-name" "output-folder-name"
 

installation-folder-name

Specify a full path for the name of the JP1/Software Distribution installation folder. You must specify an installation folder.

output-folder-name

Specify a full path or relative path for the name of the folder to which the acquired problem information is to be output. You must specify an output folder.

Only JP1/Software Distribution Manager can execute the problem information acquisition batch file (SDTRBL.BAT) to obtain error information.