The following are the possible causes:

• Microsoft Internet Information Services was installed after Asset Information Manager was installed.
  After installing Microsoft Internet Information Services, re-install Asset Information Manager.
  
• World Wide Web Publishing Service or World Wide Web Publishing is not running.
  Make sure World Wide Web Publishing Service or World Wide Web Publishing is active.
  
• In the Microsoft Internet Explorer settings, Active scripting is set to Disable.
  From Internet Options, on the Security tab, open the Security Settings dialog box by clicking the Custom Level button, and then check the settings for Active scripting.
  
• If Windows Server 2008 or Windows Server 2003 is used as the asset management server, the Web service extension with the name jp1asset that is created when Asset Information Manager is installed was mistakenly deleted.
  If you cannot find jp1asset, re-create it. For details about how to create a Web service extension, see 11.5.5 Re-creating the jp1asset Web service extension.
  

The following are the possible causes:

• Cannot connect to the DBMS.
  Check the DBMS operating status.
  
• The settings for Microsoft Internet Information Services are invalid.
  Check the virtual directory settings using Internet Information Service Manager.
  
• An ODBC data source or net service does not exist.
  Create an ODBC data source or net service for connecting to a database. For details about how to create an ODBC data source or net service, see 5.5 Creating a data source or net service.
  
• The asset management database has not been created.
  Confirm that the asset management database was created.
  
• The asset management database cannot be connected.
  Determine whether the user ID or password specified during connection is correct.
  
• For Microsoft SQL Server, User DSN may have been used to create the data source.
  For Microsoft SQL Server, create a data source with System DSN.
  

The following are the possible causes:

• The asset management server cannot connect to the asset management database.
  For details about the creation of the data source or net service that is required for database connection, see 5.5 Creating a data source or net service.
  
• In the settings for Microsoft Internet Explorer, Allow per-session cookies or Submit nonencrypted form data is set to Disable.
  Check the settings for Allow per-session cookies or Submit nonencrypted form data under Internet Options.
  
• For Embedded RDB, no asset management database was created.
  First, you must open the Server Setup dialog box. Enter values in Login ID and Password under Database Information and click the OK button. Avoid reserved words for the login ID and service name. For the reserved words, see RESWORDS.TXT stored in the Asset Information Manager installation folder. After that, create the asset management database.
  

The following are the possible causes:

• Cannot connect to the DBMS.
  Check the DBMS operating status.
  
• The user ID and password were not registered.
  Register the user ID and password.
  
• The entered user ID and password are invalid.
  Enter the correct user ID and password.
  

It is possible that the asset management database has not been moved. Upgrade the asset management database.

Login failed because the maximum number of logged-in users who can use Asset Information Manager concurrently was exceeded. Log out any user that is not using Asset Information Manager, or change the value of Number of concurrent user logins in Session Information that was specified in the Server Setup dialog box.