Error during Asset Information Manager operation

This section describes the errors that may occur during operations after you have logged onto Asset Information Manager, and their principal causes and actions.

Organization of this subsection: (1) Nothing is output even when the CSV button is clicked in a window operation; (2) Nothing is displayed when the file name link is clicked from the Log job menu

(1) Nothing is output even when the CSV button is clicked in a window operation

The following are the possible causes:

When the Lockdown Tool of Microsoft Internet Information Services was applied, the permission to access the folder for creating an intermediate file had been changed.
Check the access permission for asset-management-server's-virtual-directory\csv, and then grant write permission to Web Anonymous Users. The default virtual directory of the asset management server is Asset-Information-Manager-installation-folder\wwwroot.
For Windows Server 2008 or Windows Server 2003, the extension of the file to be downloaded was not registered in MIME.
Register the extension of the file to be downloaded in MIME.

(2) Nothing is displayed when the file name link is clicked from the Log job menu

In Windows Server 2008 or Windows Server 2003, the extension .log may not be registered in MIME. Set the virtual directory of Asset Information Manager again in Microsoft Internet Information Services. For details about how to set a virtual directory, see 5.6 Setting a virtual directory.

11.5.4 Error during Asset Information Manager operation

(1) Nothing is output even when the CSV button is clicked in a window operation

(2) Nothing is displayed when the file name link is clicked from the Log job menu