1.4 Temporary restrictions

(1) Temporary restrictions

The following functions are subject to temporary restrictions.

(Table) List of temporary restrictions

# Restriction When the restriction will be lifted
1 While performing operations, the message "OTOBO detected possible network issues. You could either try reloading this page manually or wait until your browser has re-established the connection on its own." might appear. If this message appears frequently, follow the steps below to change the settings and prevent this message from appearing.
  1. Log in to Ops I as a user with the "itsm_admin" Primitive role (e.g., admin), and open the ITSM application (OTOBO).
  2. From the main menu, select [Admin], then open [Administration] - [System Configuration].
  3. In the search box labeled [Search in all settings], enter "SessionCheckRemoteIP" and search.
  4. Hover over [SessionCheckRemoteIP] in the search results, click [Edit this setting], and clear the [Enabled] check box.
  5. Click the Check icon on the right to save the settings.
  6. Select [Actions] - [Deployment] to open the [Changes Deployment] window.
  7. After verifying the settings, click the [Deploy selected changes] button to apply the changes.
 TBD