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JP1 Version 12 JP1/IT Desktop Management 2 - Smart Device Manager


13.4.2 Actions to take if a communication error occurs between the communication server and the messaging server

The following describes the possible causes and actions to take if a communication error occurs between the communication server and the messaging server:

Cause

Action

The service of the communication server or messaging server is stopped.

Start the service of the relevant server from the Windows Services window.

The connection-destination address and port number settings between the communication server and messaging server are not correct.

Revise the network settings.

Other than the above (disconnected cable or hardware failure)

Contact the system administrator.

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