13.5 Troubleshooting during window operation

The following describes the possible cause and action to take if downloading of the export file does not start when you try to export a list of smart devices or a list of events:

Cause	Action
The Enable Protected Mode check box for Trusted Sites is cleared in the Internet Explorer settings.	For Internet Explorer 8, specify as follows: Add the smart device manager to Trusted sites. Change the security level for Trusted sites. Select the Enable Protected Mode check box. For details, see the information provided by Microsoft.

Cause

Action

The Enable Protected Mode check box for Trusted Sites is cleared in the Internet Explorer settings.

For Internet Explorer 8, specify as follows:

Add the smart device manager to Trusted sites.
Change the security level for Trusted sites.
Select the Enable Protected Mode check box.

For details, see the information provided by Microsoft.

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