13.4.1 Actions to take if a communication error occurs between the smart device manager and the communication server
The following describes the possible causes and actions to take if a communication error occurs between the smart device manager and the communication server:
|
Cause |
Action |
|---|---|
|
The service of the smart device manager or communication server is stopped. |
Start the service of the relevant server from the Windows Services window. |
|
The connection-destination address and port number settings between the smart device manager and communication server are not correct. |
Revise the network settings. |
|
The Web server's SSL communication settings on the communication server contain an error. |
Revise the SSL communication settings on the communication server. |
|
Other than the above (disconnected cable or hardware failure) |
Contact the system administrator. |
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