13.2 Troubleshooting procedure on a smart device

This section describes the actions to take if a problem occurs during operation of a smart device.

Procedure

1. Check the error message.

   Check the event message in the Home module or in the Events module.

2. Using the error message, check the cause of and workaround for the trouble, and then take action to resolve the problem.

   If necessary, collect smart device log data (troubleshooting information).

Related topics

• 8.12 Collecting smart device log data

• 10.1 Viewing event details

• 14.3 Home module

• 14.7 Events module

• 17. Messages

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