8.12 Collecting smart device log data
You can collect log data output by JP1/ITDM2 - SDM (Smart Device Agent) installed on a smart device.
Procedure
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For the iOS device, start JP1/ITDM2 - SDM (Smart Device Agent) (application name: IT Desktop Management 2) on the smart device.
For the Android device, start JP1/ITDM2 - SDM (Smart Device Agent) (application name: JP1ITDM2SDM) on the smart device.
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Tap Send Log.
Result
Log data of the smart device is stored in the following file:
JP1/ITDM2 - SDM (Communiation-Server)-installation-folder\cms\log\agent\name#1_yyyyMMdd_hhmmss#2.log
#1: Name of the selected smart device
#2: yyyy: year, MM: month, dd: day, hh: hour, mm: minute, ss: second
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