8.12 Collecting smart device log data

You can collect log data output by JP1/ITDM2 - SDM (Smart Device Agent) installed on a smart device.

Procedure

1. For the iOS device, start JP1/ITDM2 - SDM (Smart Device Agent) (application name: IT Desktop Management 2) on the smart device.

   For the Android device, start JP1/ITDM2 - SDM (Smart Device Agent) (application name: JP1ITDM2SDM) on the smart device.

2. Tap Send Log.

Result

Log data of the smart device is stored in the following file:

JP1/ITDM2 - SDM (Communiation-Server)-installation-folder\cms\log\agent\name^#1_yyyyMMdd_hhmmss^#2.log

#1: Name of the selected smart device

#2: yyyy: year, MM: month, dd: day, hh: hour, mm: minute, ss: second

Related topics

• 14.5.1 Managed Smart Device List view

• F. Storage locations of (and how to obtain) information required for support

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