F. Storage locations of (and how to obtain) information required for support
The table below shows the storage locations of information required for support if the sdmgetlogs command cannot be used in a user environment, and how to obtain such information. Notify users of the storage locations and how to collect the information.
Storage locations or how to collect information required for support
|
Information |
Description |
Storage location or how to obtain information |
|---|---|---|
|
Smart device manager information |
JP1/ITDM2 - SDM (Smart Device Manager) log |
File stored in the following folder: JP1/ITDM2 - SDM (Smart Device Manager)-installation-folder\mgr\log |
|
JP1/ITDM2 - SDM (Smart Device Manager) environment setting file |
File stored in the following folder: JP1/ITDM2 - SDM (Smart Device Manager)-installation-folder\mgr\conf |
|
|
Files in the uC folder for JP1/ITDM2 - SDM (Smart Device Manager) |
Files stored in the following folder: JP1/ITDM2 - SDM (Smart Device Manager)-installation-folder\mgr\uC |
|
|
Files in the db folder for JP1/ITDM2 - SDM (Smart Device Manager) |
Files stored in the following folder: JP1/ITDM2 - SDM (Smart Device Manager)-installation-folder\mgr\db |
|
|
Communication server information |
JP1/ITDM2 - SDM (Communication Server) log |
File stored in the following folder: JP1/ITDM2 - SDM (Communication Server)-installation-folder\cms\log |
|
JP1/ITDM2 - SDM (Communication Server) environment setting file |
File stored in the following folder: JP1/ITDM2 - SDM (Communication Server)-installation-folder\cms\conf |
|
|
Files in the uC folder for JP1/ITDM2 - SDM (Communication Server) |
Files stored in the following folder: JP1/ITDM2 - SDM (Communication Server)-installation-folder\cms\uC |
|
|
Messaging server information |
JP1/ITDM2 - SDM (Messaging Server) log |
File stored in the following folder: JP1/ITDM2 - SDM (Messaging Server)-installation-folder\mss\log |
|
JP1/ITDM2 - SDM (Messaging Server) environment setting file |
Following file: JP1/ITDM2 - SDM (Messaging Server)-installation-folder\mss\conf\SdMessagingServer.ini |
|
|
JP1/ITDM2 - SDM (Smart Device Android Agent) information |
JP1/ITDM2 - SDM (Smart Device Android Agent) log |
Collect log data from the smart device, and then obtain the file stored in the following folder: JP1/ITDM2 - SDM (Communication Server)-installation-folder\cms\log\agent\name_yyyyMMdd_hhmmss#.log |
|
JP1/ITDM2 - SDM (Smart Device iOS Agent) information |
JP1/ITDM2 - SDM (Smart Device iOS Agent) log |
Collect log data from the smart device, and then obtain the file stored in the following folder: JJP1/ITDM2 - SDM (Communication Server)-installation-folder\cms\log\agent\name_yyyyMMdd_hhmmss#.log |
#: yyyy: year, MM: month, dd: day, hh: hour, mm: minute, ss: second
- Tip
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Information might not be obtainable, depending on the user's environment. In such cases, collect information as much as possible.