Hitachi

JP1 Version 12 JP1/IT Desktop Management 2 - Smart Device Manager


13.1 Troubleshooting procedure on the smart device manager

This section describes the actions to take if a problem occurs during operation of the smart device manager.

Procedure

  1. Check the error message.

    Check the error message as follows:

    • Check the error information in the dialog box that was displayed when the error occurred.

    • Check the error information in the output log files.

    • Check the event message in the Home module or in the Events module.

  2. Using the error message, check the cause of and workaround for the trouble, and then take action to resolve the problem.

    If necessary, collect log data (troubleshooting information) for the smart device manager.

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