sdmgetlogs (collecting log information)

This command collects log information compressed in zip format for the smart device manager, communication server, JP1/ITDM2 - SDM (Smart Device Agent), or messaging server.

Organization of this page

Functionality
Format
Arguments
Storage location
Execution permissions
Notes
Return values
Example

Functionality

This command collects log information compressed in zip format for the smart device manager, communication server, JP1/ITDM2 - SDM (Smart Device Agent), or messaging server.

Execute this command on the server for which you want to collect log information. To collect log data for JP1/ITDM2 - SDM (Smart Device Agent), execute the command on the communication server.

The following table lists the output file names:

Collection target	file name
Smart device manager	tsinfo_manager.zip
Communication server	tsinfo_comsrv.zip
JP1/ITDM2 - SDM (Smart Device Agent)	tsinfo_agent.zip
Messaging server	tsinfo_msgsrv.zip

sdmgetlogs command collects the following information for each server.

Smart Device Manager

Acquisition information	Acquisition file
Windows system configurations	systeminfo.log
Windows registry	reginfo.log
Windows Events log	systemlog.evtx
Windows Events log	applicationlog.evtx
Process information	tasklist.log
Service state information	sc_query.log
Network configurations	netstat_a.log
	netstat_nr.log
	netstat_no.log
	ipconfig_all.log
Information of Smart Device Manager	`JP1/ITDM2 - SDM (Smart Device Manager)-installation-folder`\mgr\conf\*
	`JP1/ITDM2 - SDM (Smart Device Manager)-installation-folder`\mgr\log\*
	`JP1/ITDM2 - SDM (Smart Device Manager)-installation-folder`\mgr\uC\CC\admin\logs\*
	`JP1/ITDM2 - SDM (Smart Device Manager)-installation-folder`\mgr\uC\CC\server\public\ejb\jp1itdmsdmanager\*
	`JP1/ITDM2 - SDM (Smart Device Manager)-installation-folder`\mgr\uC\CC\web\redirector\logs\*
	`JP1/ITDM2 - SDM (Smart Device Manager)-installation-folder`\mgr\uC\conf\*
	`JP1/ITDM2 - SDM (Smart Device Manager)-installation-folder`\mgr\uC\httpsd\conf\httpsd.conf
	`JP1/ITDM2 - SDM (Smart Device Manager)-installation-folder`\mgr\uC\httpsd\logs\*
	`JP1/ITDM2 - SDM (Smart Device Manager)-installation-folder`\mgr\uC\log\install.log
	`JP1/ITDM2 - SDM (Smart Device Manager)-installation-folder`\mgr\db\sdmdbupgrade.out
	`JP1/ITDM2 - SDM (Smart Device Manager)-installation-folder`\mgr\db\CONF\*
	`JP1/ITDM2 - SDM (Smart Device Manager)-installation-folder`\mgr\db\SPOOL\*
	`JP1/ITDM2 - SDM (Smart Device Manager)-installation-folder`\mgr\db\UXPLDIR\spool\

Communication Server

Acquisition information	Acquisition file
Windows system configurations	systeminfo.log
Windows registry	reginfo.log
Windows Events log	systemlog.evtx
Windows Events log	applicationlog.evtx
Process information	tasklist.log
Service state information	sc_query.log
Network configurations	netstat_a.log
	netstat_nr.log
	netstat_no.log
	ipconfig_all.log
Information of Communication Server	`JP1/ITDM2 - SDM (Communication Server)-installation-folder`\cms\conf\*
	`JP1/ITDM2 - SDM (Communication Server)-installation-folder`\cms\log\*
	`JP1/ITDM2 - SDM (Communication Server)-installation-folder`\cms\uC\CC\admin\logs\*
	`JP1/ITDM2 - SDM (Communication Server)-installation-folder`\cms\uC\CC\server\public\ejb\jp1itdmsdcomsrv\*
	`JP1/ITDM2 - SDM (Communication Server)-installation-folder`\cms\uC\CC\web\redirector\logs\*
	`JP1/ITDM2 - SDM (Communication Server)-installation-folder`\cms\uC\conf\*
	`JP1/ITDM2 - SDM (Communication Server)-installation-folder`\cms\uC\httpsd\conf\httpsd.conf
	`JP1/ITDM2 - SDM (Communication Server)-installation-folder`\cms\uC\httpsd\logs\*
	`JP1/ITDM2 - SDM (Communication Server)-installation-folder`\cms\uC\log\install.log

JP1/IT Desktop Management 2 - Smart Device Manager Smart Device Agent

Acquisition information	Acquisition file
Information of Smart Device Agent	`JP1/ITDM2 - SDM (Communication Server)-installation-folder`\cms\log\agent\*

Messaging Server

Acquisition information	Acquisition file
Windows system configurations	systeminfo.log
Windows registry	reginfo.log
Windows Events log	systemlog.evtx
Windows Events log	applicationlog.evtx
Process information	tasklist.log
Service state information	sc_query.log
Network configurations	netstat_a .log
	netstat_nr .log
	netstat_no .log
	ipconfig_all .log
Information of Messaging Server	`JP1/ITDM2 - SDM (Messaging Server)-installation-folder`\mss\conf\*
Information of Messaging Server	`JP1/ITDM2 - SDM (Messaging Server)-installation-folder`\mss\log\*

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Format

sdmgetlogs -target log-collection-target[ -f output-folder]

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Arguments

-target log-collection-target

Specify the log collection target as follows:

Collection target	Specification
Smart device manager	`Manager`
Communication server	`Comsrv`
JP1/ITDM2 - SDM (Smart Device Agent)	`Agent`
Messaging server	`Msgsrv`

-f output-folder

Specify the absolute path (within 161 bytes) to the output destination of the collected log information. If the specified by option -f directory exists, sdmgetlogs command overwrites the existing files in the directory.

If this argument is omitted, log information will be output to one of the following folders created by the command:

Collection target	Output folder if this argument is omitted
Smart device manager	`JP1/ITDM2 - SDM (Smart Device Manager)-installation-folder`\mgr\troubleshoot
Communication server	`JP1/ITDM2 - SDM (Communication Server)-installation-folder`\cms\troubleshoot
JP1/ITDM2 - SDM (Smart Device Agent)	`JP1/ITDM2 - SDM (Communication Server)-installation-folder`\cms\troubleshoot
Messaging server	`JP1/ITDM2 - SDM (Messaging Server)-installation-folder`\mss\troubleshoot

When you use sdmexportdb and sdmgetlogs command without -f option, Output

directory will be under the installation-directory of JP1/IT Desktop Management 2 - Smart Device Manager. Thus, when you uninstall this product, automatically this output directory will be deleted. Save this directory before uninstall.

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Storage location

The command is stored in the following locations:

Collection target	Storage location
Smart device manager	`JP1/ITDM2 - SDM (Smart Device Manager)-installation-folder\mgr\bin`
Communication server	`JP1/ITDM2 - SDM (Communication Server)-installation-folder\cms\bin`
JP1/ITDM2 - SDM (Smart Device Agent)	`JP1/ITDM2 - SDM (Communication Server)-installation-folder\cms\bin`
Messaging server	`JP1/ITDM2 - SDM (Messaging Server)-installation-folder\mss\bin`

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Execution permissions

Administrator permissions (this command is executed from the administrator's console if the Windows UAC function is enabled)

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Notes

To collect log information for JP1/ITDM2 - SDM (Smart Device Agent), you must send log information from JP1/ITDM2 - SDM (Smart Device Agent) to the communication server before executing the command.
Multiple instances of this command cannot be executed simultaneously.

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Return values

Return value	Description
0	The command finished normally.
11	The format for specifying the command arguments is invalid. Alternatively, the length of the folder name specified for the command argument exceeds the upper limit.
12	You do not have the permissions to execute this command.
13	The specified server is not correct, or the operating environment of JP1/ITDM2 - SDM (Smart Device Manager) is invalid.
14	The folder does not exist, or you do not have permission to access it.
15	A file access error occurred, or the disk does not have sufficient capacity.
18	Another command is being executed.
150	Other error occurred.

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Example

The following shows an example of using the command to output log information for the smart device manager to the C:\work folder.
```
sdmgetlogs -target Manager -f C:\work
```
The following shows an example of using the command to output log information for the communication server to the C:\work folder.
```
sdmgetlogs -target Comsrv -f C:\work
```
The following shows an example of using the command to output log information for JP1/ITDM2 - SDM (Smart Device Agent) to the C:\work folder on the communication server.
```
sdmgetlogs -target Agent -f C:\work
```
The following shows an example of using the command to output log information for the messaging server to the C:\work folder.
```
sdmgetlogs -target Msgsrv -f C:\work
```

Related Topics

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