Hitachi

JP1 Version 12 JP1/IT Desktop Management 2 - Smart Device Manager


4.15.3 Flow of setting the smart device initialized by JP1/ITDM2 - SDM (Smart Device Agent) to Managed

If a user consecutively enters an incorrect passcode to a smart device, JP1/ITDM2 - SDM (Smart Device Agent) might initialize the smart device. To manage the initialized smart device in JP1/ITDM2 - SDM, the smart device must be set to Managed in JP1/ITDM2 - SDM.

The following describes the flow of setting the initialized smart device to Managed.

  1. Receive a report from the user that the smart device was initialized.

    When receiving the report, obtain information, such as the user's name or subscribed phone number, to identify the smart device.

  2. Identify the smart device.

    In the Smart Device module, select Smart Device, and then Managed Smart Device List. In the list that appears, identify the smart device based on the information you obtained. At this time, you can use a filter to narrow down the displayed information.

  3. Check information for the identified smart device.

    Check the user's name and contact address in the smart device information, and then verify the identity of the user.

  4. Collect the smart device from the user.

  5. Check the root certificates for SSL communication preinstalled on the smart device.

  6. Set the root certificates for SSL communication on the smart device (only when necessary certificates are not preinstalled).

  7. Install JP1/ITDM2 - SDM (Smart Device Agent) on the smart device.

  8. Distribute the smart device to the new user.

  9. Confirm that inventory information can be collected.

    After distributing the smart device, confirm that the smart device inventory information can be collected to JP1/ITDM2 - SDM. If it cannot be collected, make sure that JP1/ITDM2 - SDM (Smart Device Agent) is installed correctly.

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