4.15 Taking action if a user forgets the Android device password or iOS device passcode

If a user forgets an Android device password or iOS device passcode, the action to be taken differs depending on whether the smart device has been initialized by JP1/ITDM2 - SDM (Smart Device Agent).

If the smart device has not been initialized:

If the user forgets an Android device password or iOS device passcode, the administrator changes the Android device password or resets the iOS device passcode. Then, the administrator instructs the user to set a new Android device password or iOS device passcode.

If the smart device has been initialized:

If the user consecutively enters an incorrect passcode to a smart device, JP1/ITDM2 - SDM (Smart Device Agent) might initialize the smart device. To use the initialized smart device, JP1/ITDM2 - SDM (Smart Device Agent) must be installed again.

Related Topics

• 4.15.1 Flow of changing the Android device password

• 4.15.2 Flow of resetting the iOS device passcode

• 4.15.3 Flow of setting the smart device initialized by JP1/ITDM2 - SDM (Smart Device Agent) to Managed

Organization of this section

• 4.15.1 Flow of changing the Android device password

• 4.15.2 Flow of resetting the iOS device passcode

• 4.15.3 Flow of setting the smart device initialized by JP1/ITDM2 - SDM (Smart Device Agent) to Managed

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