4.15.2 Flow of resetting the iOS device passcode
If a user forgets an iOS device passcode, the administrator resets the iOS device passcode, and then instructs the user to set the iOS device passcode again.
The following describes the flow of resetting an iOS device passcode.
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Receive a report from the user that they forgot the iOS device passcode.
When receiving the report, obtain information, such as the user's name or subscribed phone number, to identify the iOS device.
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Identify the iOS device.
In the Smart Device module, select Smart Device, and then Managed Smart Device List. In the list that appears, identify the iOS device based on the information you obtained. At this time, you can use a filter to narrow down the displayed information.
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Reset the iOS device passcode.
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Instruct the user (whose iOS device passcode was reset) to set the passcode again.
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