4.14.2 Flow of initializing a lost smart device

If a smart device is lost, you can initialize it to the factory default settings.

The following describes the flow of initializing a smart device.

1. Receive a report from the user that the smart device was lost.

   When receiving the report, obtain information, such as the user's name or subscribed phone number, to identify the smart device.

2. Identify the lost smart device.

   In the Smart Device module, select Smart Device, and then Managed Smart Device List. In the list that appears, identify the smart device based on the information you obtained. At this time, you can use a filter to narrow down the displayed information.

3. Initialize the smart device.

Related Topics

• 8.7 Resetting a smart device

• 14.5.1 Managed Smart Device List view

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