2.22 Operations on users' computers
When a computer is managed online and the user's operation is required, the agent displays a balloon tip or a dialog box. For example, an agent can direct the user who violated a security policy to take an appropriate countermeasure, or let the user select the timing of downloading software. The user must take an appropriate action as indicated in the displayed message.
- Users' entry of user information
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When custom fields have been set, a dialog box is displayed on each computer to let the user enter user information. This can reduce administrator's tasks because information entered in dialog boxes by users is applied to device inventory. For details about entering user information, see 2.22.1 Users' entry of user information. The display of a user information entry window can be specified in the User notification settings view for the agent configuration. For details about the agent configuration, see the JP1/IT Desktop Management 2 Administration Guide. For details about how to specify the agent configuration, see the JP1/IT Desktop Management 2 Online Help.
- Display of balloon tips on users' computers
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If there is information that users need, a balloon tip is displayed above a taskbar icon on each computer. The balloon tip can guide the operators to do what is required on their computers. For details about balloon tips, see 2.22.2 Display of balloon tips on users' computers. The display of balloon tips can be specified in the User notification settings view for the agent configuration. For details about the agent configuration, see the JP1/IT Desktop Management 2 Administration Guide. For details about how to specify the agent configuration, see the JP1/IT Desktop Management 2 Online Help.
- Behavior when users are directed to turn off the computers
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After the management server directs shutting down of computers, a dialog box confirming the shutdown operation is displayed on each target computer. Each user can select to shut down the computer immediately or to manually shut down the computer later. For details, see 2.22.3 Behavior when users are directed to turn off computers.
- Behavior when users are directed to restart the computers
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After the management server directs restart of computers, a dialog box confirming the restart operation is displayed on each target computer. Each user can select to restart the computer immediately or to manually restart the computer later. For details, see 2.22.4 Behavior when users are directed to restart computers.
- Behavior when distribution is performed on users' computers
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A balloon tip is displayed above a taskbar icon while software is being downloaded. Users can click the balloon tip to suspend the download.
When installation of a downloaded software program starts, a pre-installation message is displayed to users (if one has been set). Each user can select whether to install the software immediately or to install it later.
For details, see 2.22.5 Behavior when distribution is performed on users' computers. The display of balloon tips can be specified in the User notification settings view for the agent configuration. For details about the agent configuration, see the JP1/IT Desktop Management 2 Administration Guide. For details about how to specify the agent configuration, see the JP1/IT Desktop Management 2 Online Help.
- Behavior when operations are restricted on users' computers
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Users' attempts to start improper software, print large amounts of data, or use prohibited external media can be restricted. Attempts to move information in or out can also be restricted. For details, see 2.22.6 Behavior when operations are restricted on users' computers.
- Connection request for remote control
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In an NAT environment (where devices cannot be viewed from the controller) or in an NAPT environment (where IP addresses for devices change), it is difficult for the controller to remotely connect to computers. In such a case, connection requests from user computers to the controller, can be used to initiate remote control. For details, see 2.7.16 Issuing connection requests from remote computers to controllers.