2.22.1 Users' entry of user information

A window for entering user information can be displayed on online-managed computers when, for example, the settings for custom fields are changed on the management server. Whether to display a user information entry window can be selected in the User notification settings view for the agent configuration.

If entry of user information is being requested, users can also open a context menu from the taskbar icon ( [Figure] ) to display a window for entering user information.

If the data source for asset fields is End User, a user information entry window appears when one of the following occurs.

Asset fields are added, edited, or deleted on the management server (if asset fields are deleted, there must be remaining asset fields whose data source is End User).
The latest information of a device is obtained by selecting Update Device Details from the Action menu.
The time specified in the dialog box that opens by selecting Enable End User Form (Frequent Pop-up) from the Action menu is reached.
The time specified in Specified (a specified date and time for starting entry, in the local time of the user computers) in Start Date for Entry of User Information of the Settings module is reached.
30 minutes have passed since the user information entry window was last displayed.
30 minutes have passed since the user information entry window was closed with no information entered.
A user logs on to the computer.

Tip: If you edit, add, or delete asset management items or execute Update Device Details, before the date and time specified for Start Date for Entry of User Information, the computer will display a message asking the user to enter user information.

User information can be entered in the End User Form view. The fields displayed in this view differ depending on the extended information specified on the management server.

The following shows an example of display in the End User Form view.

[Figure]

The following describes how to enter individual fields. Note that the fields with an asterisk (*) are mandatory.

Fields in which text is directly entered

You can enter no more than 256 characters in text fields. To check the characters that can be entered, click the Allowed Characters button and check the character information.

Fields for which text is selected from a pull-down menu

You can select a text from the pull-down menu. Selection items might be displayed in a tree. Select the relevant text.

Back button

Clicking this button returns the previous page. This button is displayed when there are 6 or more fields in a page. This button is not displayed for the first page.

Next button

Clicking this button moves to the next page. This button is displayed when there are 6 or more fields in a page. This button is not displayed for the last page.

Complete button

Clicking this button notifies the management server of the entered user information, and then closes the End User Form view. If the mandatory fields have not been filled, a message requesting entry is displayed.

Cancel button

Clicking this button cancels the information you entered.

Allowed Characters

Select a target field and click this button. The characters that can be entered in that field are displayed.

The following figure is an example showing a display of characters that can be entered.

[Figure]

To hide the display of characters that can be entered, click the Allowed Characters button again.

Before the start time specified for entry of user information reaches, selecting Windows Start, All Programs, JP1_IT Desktop Management 2 - Agent, and then End User Form on the user's computer causes the following window to appear:

[Figure]

Note that, with the Citrix XenApp and Microsoft RDS server, a window for entering user information is not displayed.

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