2.22.2 Display of balloon tips on users' computers

When a user operation is required, a balloon tip is displayed on a taskbar icon. Users can check balloon tips to understand the necessary operations. The following figure shows an example of a balloon tip.

[Figure]

A balloon tip starts with an icon which indicates the message type. The following are the meanings of the icons:

: Information
: Warning (Lower level risk)
: Critical (Higher level risk)

Whether to display balloon tips can be selected in the User notification settings view for the agent configuration. The following table describes behavior when balloon tips are displayed and hidden.

Trigger	Message to be displayed	Behavior when the balloon tip is clicked	Influence if balloon tips are hidden, and action to be taken
A message about security judgment results is received from the system administrator.	You received a new message on `message-title` from Administrator. Click here to view.	A message about the results of the security status judgment is displayed.	To view the message, the user must open a context menu from the taskbar icon and then select Display Message.
A security policy that requires restart of the computer is applied.^#	Restart the computer. The computer must be restarted for the following reasons. (1) The security policy was applied and the computer settings were changed. (2) The latest component was installed on the computer. (3) Software or an updated program was installed on the computer.	None	If the computer is not restarted immediately, security measures for the computer might be delayed. Specify to hide balloon tips on computers that need not be prompted to restart. For servers that are not restarted under normal conditions, specify to display balloon tips to show the necessity of a restart.
Entry of user information is requested from the system administrator.	Enter user information. Click here to enter.	The End User Form view appears.	To display a window to enter user information, open a context menu from the taskbar icon, and then select End User Form.

Trigger

Message to be displayed

Behavior when the balloon tip is clicked

Influence if balloon tips are hidden, and action to be taken

A message about security judgment results is received from the system administrator.

You received a new message on message-title from Administrator. Click here to view.

A message about the results of the security status judgment is displayed.

To view the message, the user must open a context menu from the taskbar icon and then select Display Message.

A security policy that requires restart of the computer is applied.^#

Restart the computer. The computer must be restarted for the following reasons.

(1) The security policy was applied and the computer settings were changed.

(2) The latest component was installed on the computer.

(3) Software or an updated program was installed on the computer.

None

If the computer is not restarted immediately, security measures for the computer might be delayed.

Specify to hide balloon tips on computers that need not be prompted to restart. For servers that are not restarted under normal conditions, specify to display balloon tips to show the necessity of a restart.

Entry of user information is requested from the system administrator.

Enter user information. Click here to enter.

The End User Form view appears.

To display a window to enter user information, open a context menu from the taskbar icon, and then select End User Form.

#: The following security policies require restart of a computer: Disable Anonymous Access, Enable Automatic Windows Update, Disable Remote Desktop, Disable Administrative Share, Disable DCOM, device write-operation restriction, and enable or disable operation logs or suspicious operations. Note that for security policy Enable Windows Firewall, restart is required if Windows 7 or Windows Server 2008 R2 is running on the computer.

Tip: Balloon tips are also displayed while software is being downloaded. For details, see 2.22.5 Behavior when distribution is performed on users' computers.

If more than one trigger occurs, balloon tips are stacked and displayed in the order of the triggers listed in the above table. Closing the displayed balloon tip will display the next balloon tip.

A balloon tip is closed when 10 seconds have passed since it was displayed or when the [Figure] button is clicked. Also, for Windows 2000, nothing occurs when you click the balloon tip. If the user does not take action indicated in the balloon tip, the same balloon tip will be displayed again in 30 minutes. The following table describes the display timing of balloon tips.

Computer status	Display timing of a balloon tip
Logging on	A balloon tip is displayed immediately after a trigger (such as receiving a message about security judgment results) occurs.
	If the user does not take the action indicated in the balloon tip, the same balloon tip will be displayed again 30 minutes later.
	If the user does not take the action indicated in the balloon tip, the same balloon tip will be displayed again when the agent service is restarted.
Logging off	A balloon tip will be displayed at the next logon.
Computer is locked	A balloon tip will be displayed when the computer is unlocked.

Important

When the computer OS is Windows Server 2019, Windows Server 2016, Windows 10, Windows 8.1, Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2, the icon in the taskbar is usually hidden. To keep the icon displayed, customize the following setting.

In case of Windows Server 2019, Windows Server 2016, Windows 8.1, Windows 8, Windows Server 2012, Windows 7 or Windows Server 2008 R2:: Customize the notification area of the taskbar (set the behavior of the JP1/IT Desktop Management 2 - Agent icon to Show icon and notifications).
In case of Windows 10:: Select Settings - System - Notifications & actions - Select which icons appear on the taskbar, turn on the JP1/IT Desktop Management 2 - Agent icon.

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