3.2.2 Recognizing problems from notifications from a customer or operator

This section describes how to recognize a problem and identify the target of analysis in response to a notification from a customer or from an operator who is monitoring a particular part of the business system. To identify the location of the problem, use the Dashboard window. If you cannot identify the location of the problem from the Dashboard window, perform a search by using, as keywords, the information provided by the customer or operator.

Procedure

1. Log in to JP1/OA.

   The Dashboard window appears.

2. Use the Dashboard window to check for problems in the part of the business system mentioned in the request from the customer or operator.

   

   If a problem has occurred, the number of errors and warnings appears in the Dashboard window. For system resources for which the resources to be analyzed need to be identified in advance, the number of errors or warnings is underlined. For user resources for which errors and warnings can be analyzed collectively, >> is displayed on the right side of the number of errors or warnings.

3. Take the following action:

   • When there is at least one error or warning

     Click the underlined number. In the displayed dialog box, select the resource to be analyzed, and then click Show E2E View. In the displayed E2E View window, check the problem location. For a number that is not underlined, click >> located to the right of that number and then check the problem location in the E2E View window that appears.

     If you are able to identify the VM where the problem has occurred, you can skip the subsequent steps. Proceed with the bottleneck analysis.

   • When there are no errors or warnings

     Perform a keyword search to find the section affected by the problem. Continue with the steps below.

4. In the information acquired from the customer or operator, determine the name of the host where you suspect the problem has occurred.

5. Click the Analytics tab.

6. In the text box in the Analytics window, enter the name of the host on which the problem is suspected to have occurred.

7. From the drop-down list box for types, select Servers, and then click Search.

   The search results are displayed.

8. In the search results, select the VM affected by the problem.

   You can identify whether a VM is affected by the problem based on the information displayed in Status.

   If you cannot identify a VM affected by the problem from the entered host name, enter a consumer name in Consumer name in step 6, select Consumers from the drop-down list box for types in step 7, and then search for a VM to check the problem location.

9. Click Show E2E View.

   The resource of the business system related to the selected VM appears in the E2E View window.

10. Confirm the problem location in the E2E View window.

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