JP1 Version 12 Infrastructure Management: Getting Started
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3. Analyzing and resolving problems
Use JP1/OA to quickly solve a problem that occurred in the IT base system.
3.1 Workflow for recognizing and resolving problems
3.2 Recognizing the problem and identifying the target of the analysis
3.3 Analyzing bottlenecks
3.4 Analyzing the impact and severity of a problem
3.5 Analyzing cause and identifying corrective actions
3.6 Reporting the solution
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