3.6 Reporting the solution
In this section, you will confirm that the corrective actions for the cause
of the problem have been completed and then inform the relevant persons that the problem has
been resolved.
Procedure
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Make sure that the problem has been resolved in 3.5.2 Removing the cause, and then contact the appropriate people as shown below:
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If you recognized the problem via an inquiry from a customer:
Contact the customer who sent the inquiry.
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If you recognized the problem via contact from an operator:
Contact that operator.
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If you contacted affected consumers when analyzing the impact and severity of the problem:
Contact the affected consumers again.
This completes the procedure for handling problems.
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