3.2.1 Recognizing problems by using JP1/OA

This section describes how to recognize a problem and identify the target of analysis in response to an email sent by JP1/OA. Emails are sent to the specified addresses for receiving email notifications from JP1/OA based on the monitoring conditions that were set by using emails from JP1/OA.

Procedure

1. Receive the email from JP1/OA, and then check the information in the email.

   The following figure shows an example of an email sent by JP1/OA.

   

   This information will be analyzed by JP1/OA. This manual provides an example of how to analyze the event where the processing speed of a host has decreased.

2. Click the link in the email, and then log in to JP1/OA.

   The default web browser starts, and the login window appears.

3. Based on the error occurrence date and time in the email, from Date Time in the Event window, search for the date and time when the problem occurred.

4. Click the Message column of the row where "Error" is displayed in Level.

5. In the Event Detail dialog box, click Show E2E View.

   In the E2E View window, related devices are displayed by using, as the starting point, the problem that occurred. You can use this window to understand the configuration information of the devices related to the problem and to analyze the cause of the problem.

6. In the E2E View window, identify the host on which the problem occurred.

   

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