3.7 Inquiry
Give the following information when inquiring about a problem:
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Problem
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Screen capture (if possible)
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Java console log file (when not using the Send and Receive App)
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Error details (message text)
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Time of occurrence
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Occurrence condition and operation procedure
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Logged-in user ID
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Whether the same problem occurs on another client PC
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Whether the same problem occurs with another user ID
If you are not using the Send and Receive App, send the Java console log by following the procedure described in 3.5.3 Collecting a Java console log (When not using the Send and Receive App).