8.6 When you cannot log in to JP1/AO

If you are unable to log in to JP1/AO, review the relevant settings by performing the steps below:

Make sure the user ID and password are specified correctly.
Make sure the user is registered as a JP1/AO user^#.
Make sure a service group and role are assigned to the user group to which the user belongs^#.
Make sure the user account is unlocked^#.

#: These tasks require User Management permission. Ask a user with User Management permission to check for you.

If you cannot display the Login window, see 8.7 When JP1/AO does not start and 8.8 Login window is not displayed.