8.6 When you cannot log in to JP1/AO
If you are unable to log in to JP1/AO, review the relevant settings by performing the steps below:
Make sure the user ID and password are specified correctly.
Make sure the user is registered as a JP1/AO user#.
Make sure a service group and role are assigned to the user group to which the user belongs#.
Make sure the user account is unlocked#.
- #
These tasks require User Management permission. Ask a user with User Management permission to check for you.
If you cannot display the Login window, see 8.7 When JP1/AO does not start and 8.8 Login window is not displayed.