Hitachi

JP1 Version 12 JP1/Automatic Operation Administration Guide 


8.5 When you cannot access the JP1/AO GUI (in Windows)

If you are unable to access the GUI for a Windows edition of JP1/AO, follow the procedure below.

Procedure

  1. Check which JP1/AO components are running by executing the hcmds64srv command with the status option specified.

  2. If the HAutomation Engine Web Service, HBase 64 Storage Mgmt SSO Service, and HBase 64 Storage Mgmt Web SSO Service are running but the HBase 64 Storage Mgmt Web Service is not, a port number might be duplicated. Check the event log.

  3. If the event log contains the following entry, review the port number settings used by the JP1/AO server.

    Table 8‒2: Log entry

    Parameter

    Content

    Level

    Error

    Source

    CosminexusHTTPServer

    Message

    The service named HBase 64 Storage Mgmt Web Service reported the following error:

    >>> (OS 10048)Only one usage of each socket address (protocol/network address/port) is normally permitted. : make_sock: could not bind to address [::]:[duplicated-port-number]