8.7 When JP1/AO does not start

Procedure when the Login window does not appear

1. Check whether the JP1/AO services are running by executing the hcmds64srv command with the status option specified.

   If the JP1/AO services are not running, start the services.

2. Use your Web browser to make sure there are no issues affecting communication with the JP1/AO server.

   If a firewall is in place, configure the firewall to permit traffic to and from JP1/AO.

3. Make sure that your Web browser is supported by JP1/AO.

   For details on the Web browsers supported by JP1/AO, see the release notes for JP1/AO.

4. View the log information, and take action according to the contents of any error messages.

5. If there are no error messages in the log information, or you are unable to resolve the problem despite following the steps above, execute the hcmds64getlogs command to acquire log data and then contact the system administrator.

Procedure when JP1/AO does not start

1. Make sure that sufficient memory, disk space, and other resources are available on the JP1/AO server.

2. Make sure that JP1/AO is installed on supported hardware running a supported operating system.

   For details on the hardware and operating systems that JP1/AO supports, see the JP1/AO release notes.

3. View the log information, and take action according to the contents of any error messages.

4. If there are no error messages in the log information, or you are unable to resolve the problem despite following the steps above, execute the hcmds64getlogs command to acquire log data and then contact the system administrator.