6.1.2 Corrective action to be taken after a warning sign was detected in the performance of a monitored service

Tasks in

After being notified of the warning displayed in the Home window, the monitoring staff decided to use the Troubleshoot window to investigate the timing of the event detected as a warning, and then take corrective action.

The following figure shows a display example of the Troubleshoot window in which a warning is displayed for a monitored service.

Figure 6‒2: Display example of the Troubleshoot window in which a warning is displayed for a monitored service

This performance chart of average response time indicates that the event causing the warning occurred between 06:39:03 and 06:43:03.

Results of tasks

Because the details of the warning and the timing of the event causing the warning became clear from the data provided in the Troubleshoot window, the monitoring staff notified the maintenance service provider for the monitored service and requested a root cause investigation and corrective action.

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