6.1.1 Predictive error detection in the performance of a monitored service
- Tasks in SLM
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While the monitoring staff was monitoring the status of the monitored services in the Home window, a warning constituting a warning sign of a service performance error was displayed.
The following figure shows a display example of the Home window when a warning is displayed for a monitored service.
Figure 6‒1: Display example of the Home window that contains a warning for a monitored service Details of the warning displayed in this figure are as follows:
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When detected: 2020-02-05 06:41:03
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Type: OUTLIER
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Details: UPPER LIMIT
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Service group: Group02
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Service: Service02
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Monitored target: All Web Access
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Monitor item: Avg. response
This warning indicates that the average response time of Service02 belonging to Group02 that was obtained at 06:41:03 on February 5, 2020, constituted an out-of-range value (a value exceeding the upper limit) and differed significantly from the usual value for the monitored service.
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- Results of the task
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Because the warning might lead to an error if left unattended, the monitoring staff decided to take corrective action immediately.