6.1.3 Verifying the service performance after taking corrective action

The following provides a specific example of verifying service performance after taking corrective action for a warning displayed for a monitored service.

Tasks in SLM

After corrective action was taken by the maintenance service provider for the monitored service based on the results of a root cause investigation, the monitoring staff decided to use the Real-time Monitor window to verify that service performance had returned to normal.

The following figure shows a display example of the Real-time Monitor window showing that service performance has returned to normal after corrective action was taken.

Figure 6‒3: Display example of the Real-time Monitor window showing that service performance has returned to normal

As shown in this figure, when service performance has returned to normal, the [Figure] (normal) icon is displayed in the Service performance information area.

Results of tasks

The monitoring staff has verified that service performance has returned to normal. This concludes the handling of the warning sign of a service performance error in a monitored service.

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