11.8 Principal causes of errors in the Web browser and how to handle them

In the event of an error, make sure that there is no problem in the execution environment of the Web browser that is used by the asset management system.

The possible causes and troubleshooting methods for each type of Web browser error are described below.

Organization of this section

• 11.8.1 The Web browser terminated abnormally or hung up

• 11.8.2 A communication error occurred

• 11.8.3 The GUI is not correctly displayed

• 11.8.4 The login window cannot be displayed

• 11.8.5 Cannot log in

• 11.8.6 Cannot download files

• 11.8.7 Cannot display search results

• 11.8.8 Clicking a link or button displays a blank window

• 11.8.9 PDF is not output

• 11.8.10 Windows Internet Explorer times out

• 11.8.11 A session is shared between processes

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