11.8.1 The Web browser terminated abnormally or hung up
The following are the possible causes:
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The execution environment of the Web browser is invalid, or the registry or the prerequisite DLL was corrupted.
Correct the environment or re-install the Web browser.
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There is a problem with the Web browser version.
Use Windows Internet Explorer 7, Windows Internet Explorer 8, Windows Internet Explorer 9, Windows Internet Explorer 10, or Windows Internet Explorer 11.
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An error occurred in the plug-in, or there is a problem in the plug-in.
If a corrected version has been released, install the corrected version of the Web browser.
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An error occurred in the control contained in the contents, or there is a problem in the control contained in the contents.
If a corrected version has been released, install the corrected version of the Web browser.
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An error occurred in the script, or there is a problem in the script.
Check the operating status. Also, if a corrected version has been released, install the corrected version of the Web browser.
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There is a problem in the Web browser.
If a corrected version has been released, install the corrected version of the Web browser.
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If Windows Internet Explorer 9 or later is used, the following problems might occur depending on the GPU on the machine running that Windows Internet Explorer program (KB article 2618117):
- A Windows Internet Explorer window freezes.
- A blank page is displayed.
- Window components are not displayed in the correct positions.
If such a problem occurs, see the corresponding KB article and correct the Windows Internet Explorer settings.