11.8.3 The GUI is not correctly displayed

The following are the possible causes:

• The asset management database was corrupted by information rewriting through invalid access to the asset management database or by corruption of the logical database structure.

  If backup data has been collected, use it to restore the asset management database to its original state.

  If backup data has not been collected, initialize and re-create the asset management database.

• Active scripting is set to Disable.

  In Windows Internet Explorer, open the Internet Options dialog box. On the Security tab, click the Custom Level button to open the Security Settings dialog box. In this dialog box, set Active scripting to Enable.

• Binary and script behaviors is set to Disable.

  In Windows Internet Explorer, open the Internet Options dialog box. On the Security tab, click the Custom Level button to open the Security Settings dialog box. In this dialog box, set Binary and script behaviors to Enable.

• The website that Windows Internet Explorer connects to is not registered in Local intranet or Trusted sites.

  To register a site in Local intranet:

  1. From the Tools menu, select Internet Options.

  2. On the Security tab, select the Local intranet icon, and then click the Sites button.

  3. Click the Advanced button.

  4. Add an Asset Console site.

  To register a site in Trusted sites:

  1. From the Tools menu, select Internet Options.

  2. On the Security tab, select the Trusted sites icon, and then click the Sites button.

  3. Add an Asset Console site.

• The option settings below are required for the security zones for the Windows Internet Explorer programs that connect to Asset Console. Specify the settings on the Security tab in the Internet Options dialog box of Windows Internet Explorer.

  • Enable Allow websites to open windows without address or status bars.

  • Enable Prompt for information using scripted windows.

  • Enable Automatic prompting for file downloads.

To Page Top