3.3.5 Viewing or deleting the user's own delivery history

To view or delete your delivery history:

1. In the sidebar area, click Message Box and then In-box or Out-box.

   The In-box or Out-box window appears in the content area.

   • In-box window

     

   • Out-box window

     

   You can use the drop-down list box to change what is displayed in the window.

   Table 3‒10: Setting items in the In-box or Out-box window

   Item	Description
   Display style drop-down list box	You can select either of the following display styles: List Abstract style
   Processing status drop-down list box	This is only displayed in the In-box window. You can filter delivery data by processing status. All Not opened Opened
   Display period drop-down list box	You can filter the list by time period. Filtering criteria depends on the date and time of the existing history records. The display periods for each option are as follows: Today: The present day This week: From last Sunday to today A week ago: From two Sundays ago to today Two weeks ago: From three Sundays ago to today Three weeks ago: From four Sundays ago to today A month ago: From the first day of the last month to today If the period specified by This week includes days of the previous month, the history to be displayed is that from the first day of the current month. The history of the days of the previous month is not displayed. If there are history records over the past one month or more, the list items you can select are displayed in the form of MM YYYY.

2. Click the menu icon and then select Show more info. to view the detailed history information.

   The history detailed information window appears. If the sender is deleted or inactivated, you cannot view the detailed information.

   

3. Select one of the tabs in the history detailed information window. The content displayed on each tab is described below. Note that the Recipients Info., Recipient Records, and Approver List tabs are displayed only when you select Show more info. to display the detailed information in the Out-box window.

   • Message tab: Displays the message you sent or received.

   • Files tab: Displays the file name, size, and other detailed file information. Click the Download button to download files.

   • Recipients Info. tab: Displays the recipient-related information.

   • Recipient Records tab: Displays the receiving status of the recipients.

   • Approver List tab: Displayed when the delivery requires approval. You can view the list of approvers. However, if all the approvers are deleted, the Approver List tab is not displayed.

     

     Tip

     • If you select Show more info. in the Out-box window to display the detailed information, clicking the Delete button can delete the sent file. If you delete a sent file, the recipient of the file delivery cannot download the file anymore.

     • When you send two and more files at once, you can check which files are downloaded by the recipient on the Recipient Records tab. If the files have not been downloaded, the names of the files are displayed in gray.

       However, if a user receives a file without using the In-box window, or without accessing the URL written in a delivery notification email, the file is not marked as downloaded.

       

4. Click the Close button to return to the In-box or Out-box window.

5. To remove a record of history and the sent file in the Out-box window, click the menu icon of the history record you want to remove, and then select Delete.

   A confirmation dialog box appears. Click the OK button to delete the history record.

   

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