9.2 Troubleshooting

1

Setting up or starting services

• A Performance Management program service does not start.

• It takes too long for a service to start once startup is requested.

• Communication is not performed properly when a program service starts immediately after a Performance Management program service has stopped.

• The message The disk capacity is insufficient is displayed, and then the Master Store service or the Remote Monitor Store service stops.

• The Remote Monitor Collector service of PFM - RM does not start.

• Failure Audit (Event ID: 4625 or 4776) is recorded in the Windows security event log.

9.2.1

2

Executing commands

• When the jpctool service list command is executed, the names of inactive services are displayed.

• When the jpctool db dump command is executed, data other than the specified Store data is output.

9.2.2

3

Report definitions

• There is a time period that is not included in historical reports.

9.2.3

4

Alarm definitions

• The program defined for action execution does not function correctly.

• An alarm event is not displayed.

• Even though the alarm threshold has been exceeded, the color of the alarm icon displayed in the Display Alarm Status window of Agents remains green.

9.2.4

5

Collecting and managing performance data

• The size of the PFM - RM for Platform's Store database is not reduced even though the data retention period was shortened.

• The message Illegal data was detected in the Store database is output to the common message log.

• PFM - RM for Platform was started, but no performance data is being collected.

• The alarm related to process monitoring is not reported as intended.

9.2.5