9.2.2 Troubleshooting problems with command execution
This subsection describes how to handle problems that are related to command execution.
- Organization of this subsection
(1) When the jpctool service list command is executed, the names of inactive services are displayed
The following describes the possible causes and the resolutions.
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A Performance Management program was uninstalled without its service information being deleted.
Service information for a Performance Management program remains in the database even after the program has been uninstalled. Execute the jpctool service delete command to delete the service information. For details about how to delete service information, see the chapter that describes installation and setup in the Job Management Partner 1/Performance Management Planning and Configuration Guide.
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The machine's host name was changed without deleting Performance Management program service information.
If a machine's host name was changed without deleting Performance Management program service information, the service information corresponding to the service IDs that were associated with the previous host name remains in the database that the Master Manager service manages. Execute the jpctool service delete command to delete service information. For details about how to delete service information and how to rename hosts, see the chapter that describes installation and setup in the Job Management Partner 1/Performance Management Planning and Configuration Guide.
(2) When the jpctool db dump command is executed, data other than the specified Store data is output
If you execute the jpctool db dump command more than once with the same export file name specified for the same Master Store service or Remote Monitor Store service, the subsequent output results will overwrite the initial output results. Specify a different export file name each time you execute the jpctool db dump command for the same Master Store service or Remote Monitor Store service. For details about how to export the Store database, see the chapter that describes management of operation monitoring data in the Job Management Partner 1/Performance Management User's Guide.