4.4.3 Verifying recovery of monitored services after taking corrective action

(1) Before you start

• Log in to ITSLM - Manager.

  For details about how to log in, see 2.2.1 Logging in to ITSLM - Manager.

• If you link ITSLM with Performance Management, verify that PFM - Manager is running. For details about how to start PFM - Manager, see the Job Management Partner 1/Performance Management Planning and Configuration Guide.

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(2) Procedure

The following shows the Real-time Monitor window that is used in this task:

To verify recovery of a monitored service after taking corrective action:

1. Click the Real-time Monitor button.

   The Services, Service performance information, and System performance information^# areas and the Event and Performance chart tabs area are displayed. In the Event and Performance chart tabs area, the Event tab is selected.

2. From the Services area, select a monitored target of a monitored service.

3. In the Service performance information and System performance information^# areas, check the status of the monitored target of the monitored service.

   Verify that the icon displayed under Total in the Service performance information area has returned to normal. If the icon for normal status is not displayed, the monitored service might not have recovered correctly. Check the cause again, and then take an appropriate corrective action.

   Also, verify that the icon displayed under Status in the System performance information area^# has returned to normal. If the icon for normal status is not displayed, the monitored service might not have recovered correctly. Check the cause again, and then take an appropriate corrective action.

   If the monitored service has recovered from an error detected by out-of-range value detection, verification is complete. If it has recovered from an error detected by threshold value monitoring, go to step 4, if necessary.

4. In the Event and Performance chart tabs area, click the Performance chart tab to verify that the monitored target of the monitored service has recovered and its status has returned to normal.

   The current status of the monitored target of the monitored service is displayed as a performance chart. Verify that the current status of the monitored target of the monitored service shown at the right end of performance chart is below the threshold.

If everything has returned to normal, verification of recovery is complete.

#

The System performance information area is displayed when ITSLM is linked with Performance Management. Selecting a monitoring item displayed in the System performance information area does not display performance information in the Event and Performance chart tabs area.

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(3) Related topics

• 4.4.1 Checking the timing of an event causing an error or warning

• 4.4.2 Checking past data

• 10.3.1 Configuration of the Real-time Monitor window

• 10.1.2(3) Services area

• 10.3.3 Service performance information area

• 10.3.4 System performance information area

• 10.3.5 Event and Performance chart tabs area (Event tab selected)

• 10.3.6 Event and Performance chart tabs area (Performance chart tab selected)

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