8.1.2 Permissions required to manually register incidents in JP1/IM - Service Support
To manually register incidents in JP1/IM - Service Support, you must be one of the following JP1 users:
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JP1 user who has JP_Console_Admin permission
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JP1 user who has JP_Console_Operator permission
Also, to use the Select the process work board as the registration target window of JP1/IM - Service Support to register incidents, you must have the view permission and the item creation permission for the process workboard on which items have been registered in JP1/IM - Service Support.