8.1.1 Attributes of a JP1 event registered as an incident in JP1/IM - Service Support during linkage
When a JP1 event displayed in JP1/IM - View is registered as an incident in JP1/IM - Service Support, the incident automatically inherits attributes of the JP1 event.
In JP1/IM - Service Support, you can register only JP1 events that are registered in the event database of the manager host to which you have logged in from JP1/IM - View or in the integrated monitoring database. You cannot register as incidents either JP1 events that are registered in the event database of an agent host or dummy events, which are events displayed only in JP1/IM - View.
The following table describes the JP1 event attributes that are inherited by incidents and he items displayed in the Select the process work board as the registration target window of JP1/IM - Service Support.
Incident |
JP1 event attributes |
---|---|
Event ID (B.IDBASE) |
|
Event serial number (JIMSD_FORM_IMEVENTNO) |
The event serial number (B.SEQNO) of JP1 event is inherited. |
JP1/IM - Manager host name (JIMSD_FORM_IMHOSTNAME) |
The host name of the JP1/IM - Manager to which you have logged in from JP1/IM - View is inherited. The maximum size of the host name is 255 bytes. |
Summary (JIMSD_FORM_SUMMARY) |
The following information is inherited:
|
Event level (JIMSD_FORM_SEVERITYCODE) |
The event level (E.SEVERITY) of the JP1 event is inherited. Event levels are inherited as the following codes: Emergency = 1, Alert = 2, Critical = 3, Error = 4, Warning = 5, Notice = 6, Information = 7, and Debug = 8. Event levels other than these eight are inherited as Information. |
Product name (JIMSD_FORM_JP1PRODUCTNAME) |
The product name (E.PRODUCT_NAME) of the JP1 event is inherited. The maximum size of the product name is 255 bytes. |
- Organization of this subsection
(1) Notes on switching the incident registration mode
The maximum length of a URL that is used to call JP1/IM - Service Support is 2,046 characters. The message inherited when the incident registration mode is 2 is shorter than the message inherited when the incident registration mode is 1. This is because the event ID is inherited when the incident registration mode is 2. If an inherited message is truncated before the end, copy the full message displayed in the Event Details window, and then paste it into JP1/IM - Service Support.
You can switch the incident registration mode by setting the desired value in the SS_MODE parameter in the incident manual registration definition file. If no value is specified in the SS_MODE parameter, the incident registration mode is set to 1. For details about the incident manual registration definition file (incident.conf), see Definition file for manually registering incidents (incident.conf) in 2. Definition Files in the Job Management Partner 1/Integrated Management - Manager Command and Definition File Reference.
The following table shows the combinations of JP1 product versions that permit the registration of incidents.
Version |
JP1/IM - View 10-00 or earlier |
JP1/IM - View 10-10 or later |
||
---|---|---|---|---|
JP1/IM - SS 10-00 or earlier |
JP1/IM - SS 10-10 or later |
JP1/IM - SS 10-00 or earlier |
JP1/IM - SS 10-10 or later |
|
JP1/IM - Manager 10-00 or earlier |
N |
N |
||
JP1/IM - Manager 10-10 or later |
N |
N |
Y# |