8.1.1 Attributes of a JP1 event registered as an incident in JP1/IM - Service Support during linkage

When a JP1 event displayed in JP1/IM - View is registered as an incident in JP1/IM - Service Support, the incident automatically inherits attributes of the JP1 event.

In JP1/IM - Service Support, you can register only JP1 events that are registered in the event database of the manager host to which you have logged in from JP1/IM - View or in the integrated monitoring database. You cannot register as incidents either JP1 events that are registered in the event database of an agent host or dummy events, which are events displayed only in JP1/IM - View.

The following table describes the JP1 event attributes that are inherited by incidents and he items displayed in the Select the process work board as the registration target window of JP1/IM - Service Support.

Table 8‒1: JP1 event attributes inherited by incidents from JP1/IM - View
Incident	JP1 event attributes
Event ID (`B.IDBASE`)	When the incident registration mode^#1 is 1: The event ID (`B.IDBASE`) of the JP1 event is not inherited. When the incident registration mode^#1 is 2: The event ID (`B.IDBASE`) of the JP1 event is inherited and has the same format as the event ID displayed in the Event Details window.
Event serial number (`JIMSD_FORM_IMEVENTNO`)	The event serial number (`B.SEQNO`) of JP1 event is inherited.
JP1/IM - Manager host name (`JIMSD_FORM_IMHOSTNAME`)	The host name of the JP1/IM - Manager to which you have logged in from JP1/IM - View is inherited. The maximum size of the host name is 255 bytes.
Summary (`JIMSD_FORM_SUMMARY`)	The following information is inherited: JP1 event message (`B.MESSAGE`) Maximum of 1,023 bytes Source event server name (`B.SOURCESERVER`)^#2 Maximum of 255 bytes
Event level (`JIMSD_FORM_SEVERITYCODE`)	The event level (`E.SEVERITY`) of the JP1 event is inherited. Event levels are inherited as the following codes: Emergency = 1, Alert = 2, Critical = 3, Error = 4, Warning = 5, Notice = 6, Information = 7, and Debug = 8. Event levels other than these eight are inherited as Information.
Product name (`JIMSD_FORM_JP1PRODUCTNAME`)	The product name (`E.PRODUCT_NAME`) of the JP1 event is inherited. The maximum size of the product name is 255 bytes.

#1: You can change the information that is registered as an incident in JP1/IM - Service Support by switching the incident registration mode. Set the incident registration mode to 2 if you want to register an event ID or if you want to display application information (operating procedures) in JP1/IM - Navigation Platform that corresponds to incidents registered in JP1/IM - Service Support. For details, see the Job Management Partner 1/Integrated Management - Service Support Configuration and Administration Guide. Set the incident registration mode to 1 if you do not want to register an event ID.

#2: If mapping is enabled on the source host, the source host name (E.JP1_SOURCEHOST) is inherited instead of the source event server name (B.SOURCESERVER).

Organization of this subsection

(1) Notes on switching the incident registration mode

(1) Notes on switching the incident registration mode

The maximum length of a URL that is used to call JP1/IM - Service Support is 2,046 characters. The message inherited when the incident registration mode is 2 is shorter than the message inherited when the incident registration mode is 1. This is because the event ID is inherited when the incident registration mode is 2. If an inherited message is truncated before the end, copy the full message displayed in the Event Details window, and then paste it into JP1/IM - Service Support.

You can switch the incident registration mode by setting the desired value in the SS_MODE parameter in the incident manual registration definition file. If no value is specified in the SS_MODE parameter, the incident registration mode is set to 1. For details about the incident manual registration definition file (incident.conf), see Definition file for manually registering incidents (incident.conf) in 2. Definition Files in the Job Management Partner 1/Integrated Management - Manager Command and Definition File Reference.

The following table shows the combinations of JP1 product versions that permit the registration of incidents.

Table 8‒2: Combinations of JP1 product versions permitting incident registration
Version	JP1/IM - View 10-00 or earlier		JP1/IM - View 10-10 or later
Version	JP1/IM - SS 10-00 or earlier	JP1/IM - SS 10-10 or later	JP1/IM - SS 10-00 or earlier	JP1/IM - SS 10-10 or later
JP1/IM - Manager 10-00 or earlier	N		N
JP1/IM - Manager 10-10 or later	N		N	Y^#

Legend:

Y: All the JP1 event attributes listed in Table 8-1 can be registered.

N: The JP1 event attributes listed in Table 8-1 other than event ID can be registered.

#: Specify 2 for the incident registration mode in the incident manual registration definition file on the Central Console.

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