The following table describes the main problems that occur during installation.

Table 6-2 List of main problems occurring during installation

Tool reporting the problem	Event	Main effects	Main causes	Checking location
Installer	Output of error message (dialog box or command prompt)	Installation will be interrupted. In some cases, un-installation is required.	There is a problem with the environment (such as the OS or disk).	Dialog box install.log

Legend:

--: Not applicable.

Reference note

For details on the notes related to installation and un-installation, see Appendix J Notes on Installation and Un-installation in the uCosminexus Application Server System Setup and Operation Guide.

The following table describes the main problems that occur during server setup.

Table 6-3 List of main problems occurring during server setup

Tool reporting the problem	Event	Main effects	Main causes	Checking location	Reference location
Setup Wizard	Output of error message (command prompt)	The setup operation is interrupted. In some cases, un-setup is required.	The possible causes are as follows: There is a problem with the environment (such as the OS, network, memory, disk) Operation error Settings error	Command error Setup Wizard log Manager log J2EE server log Web server log OS	6.4
SmartComposer	Output of error message (command prompt)			Command error Manager log J2EE server log Web server log OS
Management portal	Output of error message (GUI)			Displayed log Manager log J2EE server log Web server log OS

The following table describes the main problems that occur when you start a server.

Table 6-4 List of main problems occurring during server startup

Tool reporting the problem	Event	Main effects	Main causes	Checking location	Reference
SmartComposer	Output of error message (command prompt)	The deploy operation is interrupted.	The possible causes are as follows: There is a problem with the environment (such as the OS, network, memory, disk) Operation error Settings error	Command error Manager log J2EE server log Web server log OS	6.4
Management portal	Output of error message (GUI)			Displayed log Manager log J2EE server log Web server log OS

The following table describes the main problems that occur when you start an application.

Table 6-5 List of main problems occurring during application startup

Tool reporting the problem	Event	Main effects	Main causes	Checking location	Reference
SmartComposer (for compatibility)	Output of error message (command prompt)	The deploy operation is interrupted.	The possible causes are as follows: There is a problem with the environment (such as the OS, network, memory, disk) Operation error Settings error There is a problem with the created application There is a problem between an application and Application Server	Command error Manager log J2EE server log Web server log OS	6.4
Management portal	Output of error message (GUI)			Displayed log Manager log admin log J2EE server log Web server log OS
Server management commands#	Output of error message (command prompt)			Command error admin log J2EE server log Application	6.6

#

When you use the server management commands, the action to be taken for the problems varies. Check the action described at the Reference column indicated in the table.

The following table describes the main problems that occur during operations.

Table 6-6 List of main problems occurring during operations

Tool reporting the problem	Event	Main effects	Main causes	Checking location	Reference
Management portal	Output of error message (GUI)	The business cannot continue.	The possible causes are as follows: There is a problem with the environment (such as the OS, network, memory, disk) Resource depletion in the server (such as OOM) There is a problem with the integrated system (such as DB) Lengthy processing on an application HA switching	Displayed log Manager log J2EE server log Web server log OS JavaVM, container resources PRF trace Thread dump Application	6.5
(Client)#	Output of business errors Browser-specific errors (such as server not found, 404, 500, 503) No response Delayed response (performance deterioration)	The business might not be continued.		Displayed log Manager log J2EE server log Web server log OS JavaVM, container resources PRF trace Thread dump Application

#

Appears as an event on the client using the service.

The following table describes the main problems that occur during server/application maintenance.

Table 6-7 List of main problems occurring during server/application maintenance

Tool reporting the problem	Event	Main effects	Main causes	Checking location	Reference
SmartComposer	Output of error message (command prompt)	The server settings cannot be changed The application cannot be updated	The possible causes are as follows: There is a problem with the environment (such as the OS, network, memory, disk) Operation error Settings error There is a problem with the created application There is a problem between an application and Application Server	Command error Manager log J2EE server log Web server log OS	6.4
Management portal	Output of error message (GUI)			Displayed log Manager log admin log J2EE server log Web server log OS
Server management commands#	Output of error message (command prompt)			Command error admin log J2EE server log OS Application	6.6

#

The action to be taken for the problems varies when you use the server management commands. Check the action described at the Reference column indicated in the table.