If an error occurs when JP1/Software Distribution is being used, the following procedures should be employed to resolve it.

To resolve an error:

1. Check to see whether a message is displayed.
   
   • If a job fails, you can check the contents of the error by using the Advanced dialog box. Take an appropriate action by referring to 6.2 Job troubleshooting.
   • When an error occurs, JP1/Software Distribution collects a log. You can take an appropriate action by checking the contents of the log. For details about how to check the logs of JP1/Software Distribution Manager and JP1/Software Distribution Client (relay system), see 6.3.1 Checking log files. For details about how to check the log of JP1/Software Distribution Client (client), see 6.4.1 Checking log files.
2. Check to see whether the symptoms are applicable to those that are described in Actions to be taken when JP1/Software Distribution does not operate normally.
   For details about symptoms in JP1/Software Distribution Manager and JP1/Software Distribution Client (relay system), see 6.3.2 Actions to be taken when JP1/Software Distribution does not operate normally and take the appropriate actions. For details about symptoms in JP1/Software Distribution Client (client), see 6.4.2 Actions to be taken when JP1/Software Distribution does not operate normally and take the appropriate actions.
   
3. If the actions taken in Steps 1 and 2 do not solve the problem, collect maintenance data and notify the system administrator.
   See 6.7 Collecting maintenance data, and collect the data necessary to investigate the cause of the problem. The system administrator should investigate the cause of the problem based on the collected data and take appropriate action.
   

Messages about transient errors that do not cause problems are also output to the log file. For the messages that should be checked, see 7.1.4 Event log messages that should be monitored, their causes, and the actions to be taken.