KDEX5534-E

Failed to synchronize device information with the MDM system. MDM setting name = MDM-setting-name, error code = error-code, proxy server IP address = proxy-server-IP-address, proxy server port number = proxy-server-port-number, proxy server user ID = proxy-server-user-ID

[Cause] Possible causes are as follows:

(1) Connection to Google Workspace failed.

(2) Connection to the proxy server failed.

(3) Google Workspace's server certificate is invalid.

[Action] Cancels synchronization of device information with the MDM system.

[Workaround] Review the following setting information set on the MDM linkage setting screen:

- GWS administrator user

- Secret key file

- Import organization

- Proxy server settings

If the issue is not found above, please run the keytool command to check if the server certificate has been imported. If it has not been imported, run the keytool command to import the server certificate.

In addition, if no issues are found above, review the settings for Google Workspace.