Hitachi

JP1 Version 13 JP1/IT Desktop Management 2 Messages


KDEX5535-E

Failed to synchronize device information with the MDM system. (MDM setting name = MDM-setting-name, error code = error-code)

[Cause] Possible causes are as follows:

(1) Exceeded the request limit per user.

(2) Reached the simultaneous request limit.

[Action] Cancels synchronization of device information with the MDM system.

[Workaround] Wait for a while and try again. If the error keeps recurring, do the following:

(1) Check if there is an issue with Google Workspace.

If the problem still persists, use the troubleshooting information acquisition command to acquire troubleshooting information, and then contact the support service.