4.6 Flow of changing a smart device user
For a smart device to be inherited by another user (for example, when the current user is transferred), initialize the smart device, and then re-register it in JP1/ITDM2 - SDM.
The following describes the flow of changing the smart device user.
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Obtain the required information.
Obtain the following information required for changing the user:
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Name
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User name and department or group before the change
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User name and department or group after the change
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Identify the smart device whose user has changed.
In the Smart Device module, select Smart Device, and then Managed Smart Device List. In the list that appears, identify the smart device based on the information you obtained. At this time, you can use a filter to narrow down the displayed information.
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Collect the smart device from the current user.
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Initialize the collected smart device.
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Change the smart device to Unmanaged.
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Remove the smart device from JP1/ITDM2 - SDM.
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Check the root certificates for SSL communication preinstalled on the smart device.
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Set the root certificates for SSL communication on the smart device (only when necessary certificates are not preinstalled).
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Register the smart device in JP1/ITDM2 - SDM.
Set the security policy and Android policy (or the security policy and iOS profile) appropriate for the user, and then register the smart device as Managed.
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Install JP1/ITDM2 - SDM (Smart Device Agent) on the smart device.
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Distribute the smart device to a new user.
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Confirm that inventory information can be collected.
After distributing the smart device, confirm that the smart device inventory information can be collected to JP1/ITDM2 - SDM. If the information cannot be collected, make sure that JP1/ITDM2 - SDM (Smart Device Agent) is installed correctly.
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