Hitachi

JP1 Version 12 JP1/IT Desktop Management 2 - Smart Device Manager


4.1.2 Managing iOS devices

You can perform remote operations on iOS devices from Smart Device Manager even if the iOS device is turned off at the time. However, the operation will fail if the iOS device is not turned on within 24 hours of the request being issued.

When performing remote operations on a large number of iOS devices simultaneously, check the results after 24 hours and repeat the remote operation only for those iOS devices for which the operation failed.

Note that when distributing applications or applying iOS profiles to iOS devices, the operation might fail even if the device is turned on. For example, the operation might fail if the user does not perform an operation required on the device side, or if the iOS device is in a state that does not allow the operation to succeed.

When distributing applications

A dialog appears on the iOS device asking the user for permission to install the application. If the user does not give permission, installation will not take place.

When applying iOS profiles

When applying a profile to an iOS device that is protected by a passcode lock, the iOS device must be unlocked while the profile is being applied.

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