7.1.1 Procedure for replacing a management server in a single-server configuration

This subsection describes the procedure for replacing a management server in a single-server configuration. In the procedure described here, you replace a management server by installing JP1/IT Desktop Management 2 - Manager on the replacement-destination computer and by migrating the data from the replacement-source computer. For notes on replacement, see 7.1 Replacing a management server.

To replace a management server in a single-server configuration:

1. Stop the services of JP1/IT Desktop Management 2.

   You must stop the services so that new operation log data reported by the agent after the database is backed up will not be stored.

   From the Windows Start menu, select Administrative Tools, and then Services. In the dialog box that appears, right-click the name of a service, and then select Stop. The service will be stopped. Repeat this operation to stop the following services:

   • JP1_ITDM2_Agent Control

   • JP1_ITDM2_Service

   • JP1_ITDM2_Web Container

2. Back up the database.

   On the replacement-source computer, from the Windows Start menu, select All Programs, JP1_IT Desktop Management 2 - Manager, Tools, and then Database manager. Then, start the database manager of JP1/IT Desktop Management 2 - Manager, and back up the database. At least about 20 GB of free space is required on the drive on which the backup folder exists.

3. Save the backup data of the operation log.

   If the system is set to store operation log data, save the backup data that is contained in the Operation log backup folder specified during setup.

   To check whether the system is set to store operation log data, from the Windows Start menu, select All Programs, JP1_IT Desktop Management 2 - Manager, Tools, and then Setup. Then, start the setup of JP1/IT Desktop Management 2 - Manager, and then, in the Operation Log Settings window, check whether the Store the operation logs check box is selected. If the check box is selected, the system is set to store operation log data.

4. Save the backup data of the revision history.

   If the system is set to output revision history archives, save the backup data that is contained in the Output folder for the revision history specified during setup.

   To check whether the system is set to store revision history archives, from the Windows Start menu, select All Programs, JP1_IT Desktop Management 2 - Manager, Tools, and then Setup. Then, start the setup of JP1/IT Desktop Management 2 - Manager, and then, in the Output Settings for Saving the Revision History window, check whether the Regularly output and save the revision history check box is selected. If the check box is selected, the system is set to output revision history archives.

5. On the replacement-destination computer, store the backup data of the operation log.

   If you saved the backup data of the operation log in step 3, before you start installation, store the backup data in the folder that will be specified as the Operation log backup folder on the replacement-destination computer. Note that this folder must not contain data other than the backup data of the operation log.

6. On the replacement-destination computer, store the backup data of the revision history.

   If you saved the backup data of the revision history in step 4, before you started installation, store the backup data in the folder that will be specified as the Output folder for the revision history on the replacement-destination computer. Note that this folder must not contain data other than the backup data of the revision history.

7. If the IP address and host name of the management server do not change after replacement, disconnect the replacement-source computer from the network.

8. On the replacement-destination computer, install JP1/IT Desktop Management 2 - Manager.

9. Set up JP1/IT Desktop Management 2 - Manager.

   On the replacement-destination computer, from the Windows Start menu, select All Programs, JP1_IT Desktop Management 2 - Manager, Tools, and then Setup. Start the setup of JP1/IT Desktop Management 2 - Manager, and perform the setup procedures.

   If the system is set to store operation log data, for the Operation log backup folder in the Automatic Backup Setting for Operation Logs window, specify the folder in which you stored backup data in step 5.

   If the system is set to output revision history archives, for the Output folder for the revision history in the Output Settings for Saving the Revision History window, specify the folder in which you stored backup data in step 6.

10. Restore the database by using the data that you backed up in step 2.

    On the replacement-destination computer, from the Windows Start menu, select All Programs, JP1_IT Desktop Management 2 - Manager, Tools, and then Database manager. Start the database manager of JP1/IT Desktop Management 2 - Manager, and restore the database.

11. Register the license.

    In the login window of JP1/IT Desktop Management 2 - Manager that has been installed on the replacement-destination computer, click the License button. In the dialog box that appears, click the Register License button to register the licence.

12. If the IP address or host name of the management server changes after replacement, specify the necessary settings by referring to the following procedures:

    • 7.9.1 Procedure for changing the management server host name

    • 7.9.2 Procedure for changing the management server IP address

13. Confirm that the system operates correctly.

    In the JP1/IT Desktop Management 2 - Manager that has been installed on the replacement-destination computer, check whether the agent is connected to the management server. To do so, in the Inventory module, in the Device List window, confirm that the Last Alive Confirmation Date/Time value has been updated.

    If Last Alive Confirmation Date/Time, which is an item that is not displayed initially, is not displayed, right-click an item in the list of the Device List window, and select Select Columns. In the dialog box that appears, confirm that the value has been updated. If the Last Alive Confirmation Date/Time value has not been updated, on the user's computer, from the Windows Start menu, select All Programs, JP1_IT Desktop Management 2 - Agent, Administrator Tool, and then Setup. Then, start the setup of the agent, and check whether the replacement-destination management server has been set as the connection destination.

14. On the replacement-source computer, uninstall JP1/IT Desktop Management 2 - Manager.

Now you have completed replacement of the management server.

Tip

If the backup created on the replacement-source computer becomes unnecessary after replacement, delete the backup.

Tip

If the agent is connected to the management server after replacement, the Last Alive Confirmation Date/Time value in the Device List window of the Inventory module is updated. If the agent is not connected, on the user's computer, check whether the connection destination has been set correctly by starting the setup of the agent.

Related Topics:

• 1.2.2 Procedure for installing JP1/IT Desktop Management 2 - Manager (on a management server in a single-server configuration or on a primary management server in a multi-server configuration)

• 1.2.4 Procedure for setting up a management server in a single-server configuration or the primary management server in a multi-server configuration

• 2.10.1 Overview of building a cluster system

• 7.1 Replacing a management server

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