Hitachi

JP1 Version 12 JP1/IT Desktop Management 2 Configuration Guide


1.2.2 Procedure for installing JP1/IT Desktop Management 2 - Manager (on a management server in a single-server configuration or on a primary management server in a multi-server configuration)

To install JP1/IT Desktop Management 2 - Manager, you must log on to the OS as a user with administrator permissions.

Important

If you install the product on a Windows computer that supports User Account Control (UAC), a dialog box requesting elevation of the user permission level might appear. If this dialog box appears, agree to the request.

Important

Do not shut down the OS during installation. If you do so, the program might not operate correctly even if you install it again later.

Important

On a computer running Windows Server 2019, Windows Server 2016 or Windows Server 2012, do not specify the following folders during installation:

  • Folders under system-drive:\program files\WindowsApps

  • Folders in storage areas created by virtual provisioning

Important

Before installation, make sure that all Windows applications have been closed. If you perform installation without terminating JP1/IT Desktop Management 2 - Manager, restart the OS regardless of whether installation was successful. If the service JP1_ITDM2_Service does not start or JP1/IT Desktop Management 2 - Manager does not run when the OS is restarted, use the following procedure to perform installation again:

  1. Close all Windows applications.

  2. Stop the service (JP1_ITDM2_Service).

  3. Perform overwrite installation again. (The service you stopped will start.)

To install JP1/IT Desktop Management 2 - Manager:

  1. Insert the media supplied with the product in the CD/DVD drive.

  2. In the Hitachi Integrated Installer dialog box that opens, select JP1/IT Desktop Management 2 - Manager, and then click the Install button.

  3. In the dialog box indicating the start of the installation, click the Next button.

  4. In the License Agreement dialog box, check the displayed information, select I accept the terms in the license agreement, and then click the Next button.

  5. In the Installation type dialog box, select the installation type, and then click the Next button.

    If you choose quick installation, go to step 7.

    Do not select quick installation if the installation-target server is to be used as the primary management server in a multi-server configuration. In this case, select custom installation.

  6. In the User Registration dialog box, enter the user name and company name, and then click the Next button.

  7. In the Installation folder dialog box, specify the installation folder, and then click the Next button.

    When you choose quick installation, specify the folder in which you want to create the database.

  8. In the Database Settings dialog box, specify the user ID and password required to use the database, and then click the Next button.

    This step is required if you selected Quick installation. If you selected Custom installation, you can enter settings related to the database during the setup process.

    Tip

    Specify the user ID using a maximum of 8 single-byte alphanumeric characters. The first character must be an alphabetic character. The default is itdm2m. The password can be a maximum of 28 single-byte alphanumeric characters, of which the first character is an alphabetic character. Take care to remember this user ID and password, which will be required when using JP1/IT Desktop Management 2 - Asset Console.

    Important

    Do not specify root, ALL, MASTER, netmdm, or PUBLIC for the user ID (case-insensitive).

  9. In the dialog box where you select the component to install, select Manager, specify the installation method, and then click the Next button.

    This step is required when performing a custom installation.

    Tip

    When installing JP1/IT Desktop Management 2 - Manager, you also need to install Remote Install Manager. You cannot install JP1/IT Desktop Management 2 - Manager if you select This feature will not be available. from the pull-down menu for Remote Install Manager.

    You can select the installation method from the pull-down menu that appears when you click the icon to the left of the label.

  10. In the Type of Manager to Install dialog box, select The management server in a single-server configuration, or the primary management server in a multi-server configuration, and then click the Next button.

    If you operate 50,000 devices or more in a large-scale environment, select the For large-scale management check box.

    This step is required when performing a custom installation.

  11. In the confirmation dialog box for the installation, make sure the information you selected for the installation is correct, and then click the Install button.

    Installation starts. If you notice a problem during the installation, click the Back button and make the necessary correction.

  12. When the installation finishes, click the Completed button.

Installation of JP1/IT Desktop Management 2 - Manager is complete. If a message asking you to restart the computer appears, restart it.

For a quick installation, setup is performed automatically during installation allowing you to log in to JP1/IT Desktop Management 2 and start using it as soon as installation is complete.

In a custom installation, you must perform setup after installation to create a database. If you select Setup when installation is complete, setup will start automatically.

Tip

When installation is complete, a shortcut for logging in to the operation window is created on the desktop. In a custom installation, the shortcut cannot be used until setup is complete.

Important

After installing JP1/IT Desktop Management 2 - Manager, even though the following messages might be output to the event log (system), these messages do not affect the operation of the product.

  • The JP1_ITDM2_Agent Remote Control service is marked as an interactive service.

    However, the system is configured to not allow interactive services.

    This service may not function properly.

  • The JP1_ITDM2_Agent Service service is marked as an interactive service.

    However, the system is configured to not allow interactive services.

    This service may not function properly.

  • The JP1_ITDM2_Agent Monitor Control service is marked as an interactive service.

    However, the system is configured to not allow interactive services.

    This service may not function properly.