1.2.3 Procedure for installing JP1/IT Desktop Management 2 - Manager (on a management relay server)
Before you install JP1/IT Desktop Management 2 - Manager, log on to the OS as a user with administrator permissions.
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You cannot install a management relay server on a computer on which JP1/IT Desktop Management 2 - Agent is installed.
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If the installation target is a Windows computer that supports User Account Control (UAC), a dialog box that prompts you to elevate your permission level might appear. If this dialog box appears, elevate your permission level.
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Do not shut down the OS while installation is in progress. If you do so, re-installation later might not be successful.
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On a computer that runs Windows Server 2019, Windows Server 2016 or Windows Server 2012, do not specify the following folders during installation:
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Folders in the system-drive:\program files\WindowsApps folder
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Folders in storage areas created by virtual provisioning
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Before you start installation, terminate all Windows applications. If you perform installation while the JP1/IT Desktop Management 2 - Manager program is running, after installation, restart the OS regardless of whether installation was successful. If the necessary services do not start or the JP1/IT Desktop Management 2 - Manager program does not run after restarting the OS, use the following procedure to re-install the program:
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Terminate all Windows applications.
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Stop the JP1_ITDM2_Service.
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Re-perform an overwrite installation. The service will restart.
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To install JP1/IT Desktop Management 2 - Manager on the computer to be used as a management relay server:
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Set the distribution media on the CD/DVD drive.
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In the Hitachi Integrated Installer dialog box that appears, select JP1/IT Desktop Management 2 - Manager, and then click the Install button.
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In the dialog box that appears, click the Next button.
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In the License Agreement dialog box, read the agreement, select I accept the terms in the license agreement, and then click the Next button.
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In the Installation type dialog box, select Custom installation, and then click the Next button.
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In the User Registration dialog box, enter the user name and company name, and then click the Next button.
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In the Installation folder dialog box, specify the installation folder, and then click the Next button.
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In the component selection dialog box that appears, select Manager as the component to be installed, specify the installation method, and then click the Next button.
- Tip
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If you install Manager, you must also install Remote Install Manager. Note that Remote Install Manager is not installed if This feature will not be available is selected as the installation mode.
You can select the installation mode from the context menu that is displayed by clicking the icon on the left of the character string (Manager or Remote Install Manager).
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In the Type of Manager to Install dialog box, select Management relay server, and then click the Next button.
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In the Agent Component Settings dialog box, select the component to be included in the management relay server, and then click the Next button.
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In the dialog box that appears, confirm that the installation settings are correct, and then click the Install button.
Installation starts. If the installation settings are not correct, click the Back button and make the necessary corrections in the settings.
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Click the Finish button to complete installation.
Now you have installed JP1/IT Desktop Management 2 - Manager on the computer to be used as a management relay server. If you are prompted to restart the computer, restart it.
After completing installation, you must perform setup to create a database. If you select the Setup check box, setup automatically starts when installation finishes.
- Tip
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When installation finishes, a shortcut for logging in to the operation window is created on the desktop. However, you can use this shortcut only after setup finishes.
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After installing JP1/IT Desktop Management 2 - Manager, even though the following messages might be output to the event log (system), these messages do not affect the operation of the product.
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The JP1_ITDM2_Agent Remote Control service is marked as an interactive service.
However, the system is configured to not allow interactive services.
This service may not function properly.
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The JP1_ITDM2_Agent Service service is marked as an interactive service.
However, the system is configured to not allow interactive services.
This service may not function properly.
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The JP1_ITDM2_Agent Monitor Control service is marked as an interactive service.
However, the system is configured to not allow interactive services.
This service may not function properly.
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